Website FAQs

A guide to frequently asked questions our clients put to us plus questions we ask our clients

Examples of questions we may ask you at our first meeting


  • What are your hours of operation?
  • Do you offer emergency services?
  • How much does it cost to rekey a lock?
  • Do you replace car keys?
  • How do I know if my home is secure?


  • What are your delivery hours?
  • Do you offer same-day delivery?
  • What are your most popular flowers?
  • Can you create custom arrangements?
  • What are your payment options?


  • What are your hours of operation?
  • Do you accept reservations?
  • What are your most popular dishes?
  • Do you cater for vegetarians & vegans
  • Do you have a kids’ menu?
  • What are your payment options?


  • What are your hours of operation?
  • Do you offer gift certificates?
  • What types of services do you offer?
  • What are your cancellation policies?
  • What are your payment options?

We may also ask: Do you have a domain name? – Do you have a logo? – What are your company colours? – What do you want your website to help you achieve? – Do you have photographs you would like to use? – Are you able to supply content [words] for the website? If not would you like me to quote for supplying content? – Do you have a budget for this project? – Do you have a deadline?

Questions you might ask us at our meeting

What is your process for designing and developing a website?

How long does it typically take to complete a website project?

What is your pricing structure?

What kind of content management system (CMS) do you use?

Will my website be mobile-friendly?

What kind of SEO services do you offer?

Will you help me maintain and update my website after it is launched?

What is your approach to web design? What factors do you consider when designing a website for a client?

What kind of creative services do you offer? Can you help me with branding, logo design, and copywriting?

Do you offer any training on how to use my new website?

In addition to these general questions, you may also have more specific questions about your needs and goals.

For example, a client who is launching a new e-commerce website might ask about features such as product pages, shopping carts, and payment processing.

A client who is redesigning their website to improve their SEO might ask about keyword research, on-page optimization, and link building.

Got a different question?

Fill in the form or use the methods below

Phone: 07860 372371